Please be aware that all orders are processed within 3 business days (NOT including weekends or holidays).

All orders placed on Friday AFTER 12:00 PM EST will begin processing the following Monday.

Oubelle is NOT responsible for and delays in delivery caused by stolen and unclaimed packages or incorrect shipping addresses (the shipping address entered by the customer at the time of purchase, will be the address the package will be shipped to). Please ensure that your shipping information is correct to avoid a delay in your order's delivery date. We do not take responsibility for any incorrect information entered by the customer.  

LOST OR STOLEN PACKAGES

If your tracking information shows that your package was delivered and you have not received it, you must follow up with the shipping carrier. Oubelle is NOT responsible for any lost or stolen packages confirmed to be delivered for an address entered on an order. Upon inquiry, Oubelle will confirm delivery to address provided, date of delivery, tracking information, and shipping carrier information for customer to investigate. 

WE ENCOURAGE YOU TO CONTACT US WITH ANY QUESTIONS. PLEASE ALLOW 48 HOURS FOR A REPLY

Oubelle understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.

Please note: As of right now, we do NOT offer refunds or exchanges. All returns are refunded via store credit. If you experience any issues with this item or your order, please contact us and we will be sure to assist you.

If you have any questions before placing your order, please feel free to contact us!

This website is operated by Oubelle. Throughout the site, the terms "we", "us", and "our" refer to Oubelle. These Terms of Service govern your use of our website and the services provided therein. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, you must not use our services.

1. **Acceptance of Terms**: By using our website, you affirm that you are at least 18 years of age or have the consent of a parent or guardian. You also agree to provide accurate and complete information when creating an account or making a purchase.

2. **Account Responsibilities**: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify Oubelle immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

3. **Product Information**: Oubelle strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered on our website is not as described, your sole remedy is to return it in unused condition.

4. **Pricing and Availability**: Prices for our products are subject to change without notice. Oubelle reserve the right to modify or discontinue products at any time. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

5. **Intellectual Property**: All content on our website, including text, graphics, logos, and images, is the property of our company or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

6. **Limitation of Liability**: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability to you for any claims arising from these terms shall not exceed the amount paid by you for the product or service in question.

7. **Governing Law**: These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is located, without regard to its conflict of law principles.

8. **Changes to Terms**: We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

9. **Contact Information**: If you have any questions about these Terms of Service, please contact us through the contact information provided on our website.